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This one-page summary is provided for convenience only.
The full and legally binding Terms and Conditions apply at all times and are available on the Woofland website.

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What Woofland Provides

Woofland offers dog daycare, boarding, accommodation, transport, pack walks, excursions, grooming and hygiene services across indoor, outdoor, mixed, and off-site environments, depending on the branch and service booked.

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Assessment, Trial Days, and Acceptance

• Trial days, assessments, and meet-and-greets are preliminary only

• Acceptance of a booking does not guarantee ongoing suitability or continuation of services

• Woofland may reassess suitability at any time, before or after check-in

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Right to Refuse or Change Services

• Woofland may accept, refuse, withdraw, suspend, or terminate services at its discretion

• Accommodation, activities, supervision level, or group access may be changed where required

• Immediate collection may be requested in certain situations

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Environment and Activities

• Dogs may participate in indoor play, outdoor play, pack walks, excursions, farm or nature visits

• Group access or free-roaming is not guaranteed

• All activities carry inherent risks which owners accept

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Behaviour, Hygiene, and Health

• Owners must disclose behavioural history, health issues, parasites, or infections

• Dogs must arrive clean, hygienic, and parasite-free

• Woofland may arrange grooming, hygiene management, isolation, or treatment where required

• All related costs are payable by the owner

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Health and Veterinary Care

• Dogs must be fully vaccinated at all times

• Vaccination tracking and reminders are the owner’s responsibility

• Owners authorise Woofland to arrange emergency veterinary care if needed

• All veterinary and related costs are payable by the owner

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Transport, Pick-Up, and Drop-Off

• Transport services are provided where booked

• No-shows for pick-up or drop-off may be charged in full

• Walking dogs outside Woofland property may occur where booked, requested, or deemed appropriate

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Incidents and Special Care

Woofland may require immediate collection or apply special care charges in cases including:

• Aggression or unsafe behaviour

• Severe anxiety or distress

• Escape attempts

• Illness, injury, parasites, or hygiene issues

• Situations requiring care beyond normal service levels

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Payments and Cancellations

• All fees must be paid in advance or as agreed

• Late payments may incur additional costs

• Daycare cancellations (one-off or booked under a package) do not incur a cancellation fee

• Pre-purchased daycare packages are non-refundable

• Refunds for one-off daycare bookings or multiple sessions (not packages) may be considered case by case

• Boarding and accommodation cancellations within 7–2 days incur a 50% fee

• Boarding and accommodation cancellations within 2 days are fully charged

• No refunds are applicable after check-in if you decide to pick up earlier than your check-out date

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Personal Items and Media

• Woofland is not responsible for loss or damage to personal items

• Photos and videos may be used for promotional purposes unless opted out in writing

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Events Beyond Control

Services may be affected by weather, emergencies, biosecurity events, or government or council actions.

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Important

This document is a summary only.
The full Terms and Conditions apply and can be read on the Woofland website.

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By using Woofland services, you agree to the full Terms and Conditions available online.

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Full Terms: Please refer to the complete version here
Contact: info@woofland.co.nz