Woofland Dog Daycare & Hotel
Terms & Conditions

Woofland Dog Daycare & Hotel Terms & Conditions Last updated: May 2026 137 Wairau Road, Wairau Valley, Auckland 0627 0800 147 369 Important Legal Notice: These Terms & Conditions contain limitations of liability, an indemnity, and an assumption of risk. Please read carefully before using any Woofland service. By booking or using any service, you confirm you have read and agreed to these Terms. Part A - General Terms & Conditions These General Terms govern your use of the Woofland website and all services including daycare, boarding, transport, grooming, excursions, and all other activities at any Woofland location. By booking or using any service, you agree to Part A, Part B, and Part C as applicable. A1 - Definitions A1.1 - "Woofland" Woofland Limited, its directors, employees, agents, contractors, and volunteers. A1.2 - "Owner" / "Client" / "You" The person registering, booking, or using any Woofland service, and the legal owner or authorised guardian of each dog. A1.3 - "Dog" Any animal listed under your account or presented for any Woofland service. A1.4 - "Services" All services provided by Woofland including daycare, boarding, hotel accommodation, transport, farm adventures, excursions, grooming, training guidance, and any related activities. A1.5 - "Facility" Any Woofland premises, vehicle, outdoor area, farm, excursion location, or off-site area used for the provision of Services. A2 - Trial, Assessment, and Acceptance A2.1 - Preliminary Assessment Any initial trial day, pre-booking assessment, meet and greet, or behavioural evaluation is preliminary in nature and based solely on information available at that time. A trial or assessment does not guarantee suitability, ongoing acceptance, accommodation type, service level, or any particular outcome. Dogs may behave differently across environments, group settings, transport, or mixed-use locations. A2.2 - No Obligation Created Acceptance of a booking, confirmation of services, or admission of a dog does not create any obligation on Woofland to continue providing services and does not limit Woofland's rights under these Terms. A3 - Right to Refuse, Withdraw, or Terminate Services A3.1 - Absolute Discretion Woofland reserves the sole and absolute discretion to accept or refuse any booking, dog, or service request at any time, for any reason. Woofland may, at any time and without prior notice, refuse admission, withdraw acceptance, suspend or terminate services, change accommodation, restrict activities, alter supervision levels, or require immediate collection of a dog, whether before or after check-in. Such decisions do not constitute a breach of contract or a failure to provide services with reasonable care and skill. A4 - Compliance with Laws A4.1 - Legal Compliance Woofland operates in accordance with applicable New Zealand laws, including the Dog Control Act 1996 and the Animal Welfare Act 1999. The owner is responsible for ensuring their dog is registered, microchipped, and compliant with all applicable local council and national regulations. A5 - Acknowledgement of Risks A5.1 - Inherent Risks Dog care services involve inherent and unavoidable risks. By using any Woofland service, the owner fully acknowledges and accepts all risks associated with dog care, including but not limited to: interaction with other dogs, group dynamics, or pack behaviour; behavioural incidents, biting, scratching, or fighting; escape or attempted escape from any Facility or vehicle; illness, injury, infection, or death; ingestion of foreign, toxic, or harmful items; transport-related incidents or accidents; exposure to indoor, outdoor, mixed, farm, or off-site environments; stress, anxiety, or behavioural changes arising from attendance; vaccination not guaranteeing immunity from infectious disease. A5.2 - Limitation of Responsibility Woofland is not responsible for injury, illness, loss, or damage to personal belongings, food, medication, or equipment provided by the owner, except where caused by Woofland's negligence and where liability cannot be excluded under the Consumer Guarantees Act 1993. A6 - Owner Liability and Indemnity A6.1 - Owner Responsibility The owner is fully responsible for all costs, losses, damages, veterinary expenses, medical expenses, or third-party claims arising from injury or damage caused by their dog during any Woofland service, including costs incurred by Woofland, its staff, other clients, or third parties. A6.2 - Indemnity To the fullest extent permitted by New Zealand law, the owner agrees to indemnify and hold harmless Woofland, its directors, staff, contractors, and agents against all claims, losses, costs, damages, expenses, including legal costs, or liabilities arising from: the owner's breach of these Terms; the dog's behaviour, actions, or physical condition; inaccurate, incomplete, or misleading information provided by the owner; failure to disclose known health, behavioural, or medical issues. A7 - Release of Liability A7.1 - Release To the fullest extent permitted by law, the owner releases Woofland, its directors, staff, contractors, and agents from any and all liability for loss, damage, injury, illness, death, or expense arising from: the dog's participation in any Woofland service or activity; inherent risks of dog care as listed in Clause A5.1; actions or behaviour of other dogs in Woofland's care; illness, infection, or disease contracted during attendance; accidents, escapes, or events beyond Woofland's reasonable control. A7.2 - Statutory Rights Nothing in this release limits the owner's rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where such rights cannot lawfully be excluded. A8 - Limitation of Liability A8.1 - Cap on Liability Where Woofland is liable under law and such liability cannot be excluded, Woofland's total liability to the owner is limited to the lesser of: the total fees paid by the owner to Woofland in the 12 months preceding the event giving rise to the claim; or the direct cost of re-performing the relevant service. A8.2 - Exclusion of Consequential Loss Woofland is not liable for any indirect, consequential, special, or incidental loss or damage, including but not limited to loss of income, emotional distress, or loss of companionship. A9 - Owner Obligations - Disclosure and Accuracy A9.1 - Duty of Disclosure The owner must provide accurate, complete, and up-to-date information regarding their dog's: health, medical history, conditions, and medications; vaccination status and records; behavioural history, including aggression, anxiety, resource guarding, escape behaviour, or reactivity; grooming, hygiene, and parasite status; dietary requirements and feeding instructions; any known or suspected infectious conditions. A9.2 - Consequences of Non-Disclosure Failure to disclose known information may result in refusal or termination of services, additional charges, immediate collection of the dog, and the owner being held liable for any costs or losses resulting from the non-disclosure. A10 - Health, Vaccinations, and Medication A10.1 - Vaccination Requirement Dogs must be fully vaccinated at all times, including kennel cough vaccination. Vaccination records must be current at the time of check-in. Woofland does not track or remind owners of vaccination schedules. Responsibility rests solely with the owner. Woofland reserves the right to refuse or terminate services where vaccination records are unavailable, incomplete, or out of date. A10.2 - Medication Any medication required during a stay must be clearly labelled with the dog's name, dosage, and administration instructions. Woofland will make reasonable efforts to administer medication as instructed but cannot guarantee this where impractical or unsafe. A11 - Veterinary Authority and Emergency Care A11.1 - Emergency Authority The owner authorises Woofland to act in the dog's best interests in all urgent or emergency situations, including arranging veterinary treatment, transport, isolation, or other care as deemed necessary. If the owner cannot be contacted, Woofland may obtain treatment from a veterinarian of Woofland's choosing without further authorisation. All veterinary, transport, medication, and related costs are payable by the owner regardless of outcome. A11.2 - No Guarantee of Outcome Woofland's decision to seek veterinary care is made in good faith for the dog's wellbeing. Woofland makes no warranty as to the outcome of any veterinary treatment or emergency care. A12 - Grooming, Hygiene, and Biosecurity A12.1 - Presentation Standards Dogs must be presented clean and hygienic, free from strong odours, visible parasites, unmanaged infections, excessive soiling, diarrhoea, or biosecurity risks. Woofland may arrange grooming, parasite treatment, or hygiene management where required. All associated costs are payable by the owner and are non-refundable. A12.2 - Biosecurity Measures Woofland may isolate, restrict movement, refuse entry, or require immediate collection of any dog where there is a suspected or confirmed disease, parasite, or biosecurity risk. Decisions made under this clause are final. A13 - Behavioural Management A13.1 - Behavioural Incidents In the event of a fight, injury, or significant behavioural incident, dogs will be separated and appropriate action taken. All veterinary and related costs are payable by the owner. Woofland may modify care arrangements, restrict activities, apply special care charges, move a dog to individual accommodation, or require collection if a dog displays unwanted, dangerous, or disruptive behaviour. A13.2 - Behavioural Guidance Disclaimer Any behavioural guidance or feedback provided by Woofland is observational only and does not constitute professional behavioural, training, or veterinary advice. A14 - Transport Services Transport services are provided at the owner's request or as part of a booking. The owner acknowledges and accepts all risks associated with transport, including transit incidents, escape, or stress. Failure to make a dog available at the agreed time and location constitutes a no-show and full fees apply. A15 - Exercise, Activities, and Environments Dogs may participate in indoor activities, outdoor activities, pack walks, excursions, farm visits, or mixed environments. Owners acknowledge all inherent risks regardless of location. Despite reasonable precautions, dogs may escape from Facilities, vehicles, or during activities. The owner acknowledges and accepts this risk. A16 - Harmful Ingestion Despite checks and supervision, dogs may ingest harmful items. Woofland may seek veterinary care where required. All associated costs are payable by the owner. A17 - Failure to Collect A17.1 - Uncollected Dogs If a dog is not collected within a reasonable time after services end and the owner cannot be contacted, Woofland may continue to provide care, arrange alternative accommodation, or take reasonable action for the dog's welfare. All costs incurred are payable by the owner. A18 - Payment Terms A18.1 - Fees All fees must be paid in advance or as agreed prior to the commencement of services. Late payments may incur additional fees, interest, and debt collection costs. Woofland may withhold a dog from collection until all outstanding fees have been paid in full. A19 - Cancellation Policy A19.1 - Daycare Daycare bookings may be cancelled or rescheduled without a cancellation fee. Pre-purchased daycare packages are non-refundable. Unused sessions in a package have no cash value and will not be refunded. Refunds for one-off or multiple session bookings, excluding packages, may be considered on a case-by-case basis at Woofland's sole discretion. A19.2 - Boarding and Accommodation Cancellations made between 7 and 2 days prior to check-in incur a 50% cancellation fee. Cancellations within 2 days of check-in, failure to attend, or no-shows are charged in full. Once a dog has checked in, no refunds, credits, or price adjustments will be provided for early pick-up, shortened stays, or unused days, for any reason. A20 - Discounts and Promotions A20.1 - Discretionary Offers Woofland may offer discounts, promotions, or special pricing at its sole discretion. These are not guaranteed and may be subject to conditions, availability, or eligibility requirements. Woofland reserves the right to modify, withdraw, or cancel any discount at any time without prior notice. Where two or more discounts apply to the same booking, only the single highest discount will be applied unless explicitly stated otherwise. Discounts cannot be combined. A21 - Personal Items Woofland is not responsible for loss, damage, or normal wear to personal items provided by the owner, including beds, collars, leads, toys, clothing, or food containers. A22 - Operating Hours Operating hours and service times are as published on the Woofland website or as advised at time of booking. Additional charges may apply outside standard hours or for late pick-ups and early arrivals. A23 - Media Use Woofland may take and use photographs or videos of dogs for promotional, marketing, or social media purposes. If you do not consent, you must notify Woofland in writing prior to your dog's first visit. Woofland will not use identifiable images of owners without explicit written consent. A24 - Data Protection Woofland handles personal information in accordance with the Privacy Act 2020 and Woofland's Privacy Policy. You may request access to or correction of your personal data by contacting info@woofland.co.nz. Woofland is not responsible for data breaches arising from third-party platforms outside Woofland's reasonable control. A25 - Force Majeure Woofland is not responsible for failure or delay in providing services due to events beyond its reasonable control, including extreme weather, natural disasters, power outages, road closures, biosecurity events, pandemics, or government actions. A26 - Amendments Woofland may amend these Terms at any time without prior notice. The current version published at woofland.co.nz/terms-conditions applies to all bookings from the date of publication. A27 - Severability If any provision is found to be unenforceable, the remaining provisions continue in full force and effect. A28 - Consumer Guarantees Act Nothing in these Terms limits or excludes any rights the owner may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand legislation where such rights cannot lawfully be excluded. A29 - Governing Law These Terms are governed by the laws of New Zealand. Any dispute must first be referred to mediation in Auckland. If unresolved within 30 days, the courts of New Zealand shall have exclusive jurisdiction. A30 - Acceptance By using any Woofland service, accessing the website, making a booking, or signing any Woofland document, the owner confirms that they have read, understood, and agree to these Terms in full. Part B - Hotel & Boarding Terms These terms apply to all hotel and boarding bookings and supplement Part A. In the event of any inconsistency, Part A shall prevail unless Part B expressly states otherwise. B1 - General Booking Terms B1.1 - Booking Confirmation All hotel and boarding bookings are subject to availability and confirmation by Woofland. A booking is only confirmed once Woofland provides written or electronic confirmation. All fees must be paid in advance or as agreed prior to check-in. B1.2 - Information Requirements Owners must provide accurate and complete information regarding their dog's health, vaccination status, behaviour, grooming, hygiene, parasites, infections, and any medical or dietary needs prior to check-in. B2 - Pre-Boarding Assessment B2.1 - Assessment Some dogs may be required to complete a pre-booking assessment, trial stay, or behavioural review before a hotel or boarding booking can be confirmed. Woofland may continue to assess a dog's wellbeing and suitability throughout the stay and may make reasonable adjustments to care, routine, or accommodation to support safety, comfort, and welfare. B3 - Accommodation and Care B3.1 - Room Allocation Accommodation type, room allocation, group access, supervision level, and daily routine are determined by Woofland and may be adjusted during the stay to best suit the dog's needs. Woofland may move a dog to alternative accommodation, including more restful or individual accommodation, where this is considered beneficial for the dog's comfort or safety. Access to group play or free-roaming areas may be modified based on behaviour, health, welfare, weather, staffing, or operational requirements. B4 - Food and Feeding B4.1 - Owner-Supplied Food Owners must provide sufficient food for the full duration of the stay. Standard kibble may be provided in bulk. All other diets, including raw, wet, home-prepared, or frozen food, must be fully prepared, pre-portioned, packaged, and labelled with the dog's name and feeding instructions prior to check-in. Woofland is unable to prepare, portion, or modify meals on site. Woofland is not liable for any health issues arising from food provided by the owner. B5 - Behaviour, Hygiene, and Health During Stay B5.1 - Hygiene Standards Dogs are expected to arrive clean and hygienic, free from strong odours, unmanaged diarrhoea, parasites, or infectious conditions. If additional hygiene or health-related care is required during the stay, Woofland may arrange this at the owner's cost. B5.2 - Health Concerns If a dog displays behaviour or health concerns that significantly affect their comfort, safety, or the welfare of other dogs, Woofland may request collection or arrange alternative care at the owner's cost. B6 - Check-In and Check-Out B6.1 - Times Check-in and check-out times are as advised at the time of booking or as published by Woofland. Late pick-ups, early arrivals, or changes outside standard times may incur additional charges. If a dog is not collected on the agreed check-out date, Woofland will continue to provide care and all resulting costs are payable by the owner. B7 - Cancellations and Early Pick-Up B7.1 - Cancellation Fees Cancellations made between 7 and 2 days prior to check-in incur a 50% cancellation fee of the total booking value. Cancellations within 2 days of check-in, failure to attend, or no-shows are charged in full. Once a hotel or boarding booking has commenced and the dog has checked in, no refunds, credits, or price adjustments apply for early pick-up, shortened stays, or unused days, regardless of the reason. B8 - Personal Belongings B8.1 - Owner Items Owners may provide bedding, food containers, toys, or personal items. While reasonable care is taken, Woofland is not responsible for loss, damage, or normal wear to personal belongings during the stay. Part C - Client Portal (Jungle Chief) Terms These terms govern your access to and use of Woofland's online Client Portal hosted on the Jungle Chief platform. By creating an account or booking through the Portal, you agree to Part C in addition to Parts A and B. C1 - Definitions Portal: The Woofland client portal hosted and secured by Jungle Chief. Jungle Chief: The third-party platform provider hosting the Portal. C2 - Account Obligations You must provide accurate, current, and complete information when creating an account and keep it updated at all times. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Woofland may suspend or terminate an account at its sole discretion if it believes security has been compromised, information is inaccurate, or these Terms have been breached. C3 - Acceptable Use C3.1 - Permitted Use The Portal is provided for your personal, non-commercial use only. You must not: use the Portal for unlawful purposes or in a manner that may harm Woofland, Jungle Chief, or other users; attempt to access, probe, scan, bypass, or interfere with security features; copy, scrape, extract, or reverse-engineer any part of the Portal, software, or databases. C4 - Accuracy of Pet Information You certify that all health, vaccination, behavioural, parasite, grooming, and hygiene information provided for each pet is true, complete, and accurate. Woofland may refuse, suspend, or terminate services if information is missing, false, misleading, or later found to be inaccurate. C5 - Privacy and Data Protection Woofland handles personal information in accordance with the Privacy Act 2020 and Woofland's Privacy Policy. You may request access to or correction of your personal data at any time. C6 - Online Payments Payments are processed through a PCI-DSS compliant payment gateway. Woofland does not store full card details. Billing queries should be directed to info@woofland.co.nz. C7 - Third-Party Platform (Jungle Chief) The Portal is hosted by Jungle Chief, which is responsible for platform infrastructure, hosting, and security. Woofland remains solely responsible for all pet care services, operational decisions, and service delivery. Woofland is not liable for Portal downtime, errors, or data loss attributable to Jungle Chief's platform. C8 - Communications By registering for the Portal, you consent to receive service-related communications from Woofland, including phone calls, emails, text messages, and push notifications. C9 - Portal Availability Woofland may modify, suspend, or discontinue the Portal at any time. Continuous or uninterrupted access is not guaranteed. C10 - Liability Waiver - Portal Services C10.1 - Assumption of Risk You acknowledge that dog daycare, boarding, accommodation, transport, pack walks, excursions, group play, and all activities involve inherent risks including illness, injury, parasites, stress, escape, or death. C10.2 - Veterinary Authority If your pet requires urgent or emergency veterinary treatment and you cannot be contacted, you authorise Woofland to obtain treatment from a veterinarian of its choosing. All associated costs are payable by you. C10.3 - Infectious Disease You acknowledge that vaccination does not eliminate the risk of infectious disease and accept this risk. C10.4 - Behavioural Disclosure You confirm that any history of aggression, anxiety, escape behaviour, resource guarding, or other behavioural concerns has been fully disclosed in the Portal. C10.5 - Release To the fullest extent permitted by law, you release Woofland, its staff, and contractors from liability for loss, injury, damage, or expense arising from your pet's participation in services or use of the Portal, except where such liability cannot lawfully be excluded. C10.6 - Indemnity You agree to indemnify Woofland against all claims, losses, costs, or expenses arising from your breach of these Terms or your pet's behaviour. C10.7 - Statutory Rights Nothing in this Waiver limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. C11 - Limitation of Liability Where Woofland is liable under law and such liability cannot be excluded, liability is limited to direct losses up to the total fees paid by you to Woofland in the 12 months preceding the event giving rise to the claim. C12 - Governing Law These Terms are governed by the laws of New Zealand. Any dispute must first be referred to mediation in Auckland. If unresolved within 30 days, the courts of New Zealand have exclusive jurisdiction. C13 - Contact Phone: 0800 147 369 | Email: info@woofland.co.nz | 137 Wairau Road, Wairau Valley, Auckland 0627 Frequently Asked Questions Plain-English answers to common questions about our terms Can Woofland refuse to care for my dog? Yes. Woofland has the right to refuse, suspend, or terminate services at any time for any reason, including before or after check-in. This includes situations where a dog's behaviour, health, or suitability changes during their stay. A confirmed booking does not create an unconditional obligation to provide services. Refer to Clause A3. What happens if my dog gets injured or becomes ill? Woofland will always act in your dog's best interests. In an emergency, Woofland is authorised to seek veterinary care without waiting for your approval if you cannot be contacted. All veterinary, transport, and related costs are payable by you regardless of the outcome. By using Woofland's services, you accept the inherent risks of dog care including illness and injury. Refer to Clauses A5 and A11. Am I responsible if my dog injures another dog or person? Yes. As the owner, you are fully responsible for all costs, damages, and third-party claims arising from your dog's behaviour during any Woofland service. You also indemnify Woofland against any claims or costs resulting from your dog's actions or any failure to disclose known behavioural issues. Refer to Clauses A6 and A13. What vaccinations does my dog need? Your dog must be fully vaccinated at all times, including kennel cough. Vaccination records must be current at the time of check-in. Woofland does not send reminders. This is entirely your responsibility. Woofland can refuse or terminate services if records are unavailable or out of date. Refer to Clause A10.1. What is Woofland's cancellation policy? For daycare: you can cancel or reschedule without a fee. Pre-purchased packages are non-refundable and unused sessions have no cash value. For boarding: cancellations between 7 and 2 days before check-in attract a 50% fee. Cancellations within 2 days, no-shows, or failure to attend are charged in full. Once your dog has checked in, no refunds apply for early pick-up or shortened stays. Refer to Clauses A19 and B7. Can Woofland use photos of my dog? Yes, unless you opt out in writing before your dog's first visit. Woofland may use photos and videos of dogs for social media and marketing. Woofland will never use identifiable images of you as the owner without your explicit written consent. Refer to Clause A23. What food do I need to bring for boarding? You must bring enough food for your dog's entire stay. Standard kibble can be brought in bulk. If your dog eats raw, wet, frozen, or home-prepared food, it must be pre-portioned, packaged, and labelled before drop-off. Woofland cannot prepare, portion, or modify meals on site. Refer to Clause B4. What if my dog escapes? Woofland takes all reasonable precautions to prevent escape. However, the possibility of escape is an inherent risk of dog care that you acknowledge and accept when using Woofland's services. Woofland will take immediate action to locate and recover any escaped dog. Refer to Clause A15. What are my rights if I'm unhappy with the service? Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are not excluded by these Terms. If you have a complaint, contact Woofland directly at info@woofland.co.nz or call 0800 147 369. Any unresolved dispute must be referred to mediation in Auckland before legal proceedings can be commenced. Refer to Clauses A28 and A29. Do I need to disclose my dog's behavioural history? Yes. You are required to disclose any history of aggression, anxiety, escape behaviour, resource guarding, or other behavioural concerns before your dog's first visit and whenever circumstances change. Failure to disclose may result in immediate termination of services and you being held liable for any resulting costs or harm. Refer to Clauses A6, A9, and C10.4. Is a free trial a guarantee of ongoing acceptance? No. A trial day is a preliminary assessment only. It does not guarantee your dog will be accepted for ongoing services, boarding, or any particular accommodation type. Dogs may behave differently in new environments and Woofland's assessment continues throughout any stay. Refer to Clause A2. Can Woofland change these Terms? Yes. Woofland may update these Terms at any time. The current version published at woofland.co.nz/terms-conditions applies to all bookings and services from the date of publication. We recommend checking the page periodically for updates. Refer to Clause A26. Legal Notice These Terms & Conditions have been prepared to provide comprehensive protection for Woofland and its clients. They have been drafted based on applicable New Zealand law including the Consumer Guarantees Act 1993, Fair Trading Act 1986, Animal Welfare Act 1999, Dog Control Act 1996, and Privacy Act 2020. For questions about these Terms, contact: 0800 147 369 | info@woofland.co.nz | 137 Wairau Road, Wairau Valley, Auckland 0627