Woofland Dog Daycare & Hotel's Terms and Conditions

Woofland Terms and Conditions

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These Terms and Conditions ("Terms") govern your use of the Woofland.co.nz website ("Website") and all services provided by Woofland ("Woofland", "we", "us", or "our"), including but not limited to dog daycare, boarding, accommodation, transport, pack walks, excursions, grooming, hygiene services, and any indoor, outdoor, mixed-use, off-site, or mobile services at any current or future Woofland branch or location.

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By accessing the Website, making a booking, or using any Woofland service, you agree to be bound by these Terms.

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1. Initial Trial Day, Assessment, and Acceptance

Any initial trial day, pre-booking assessment, meet and greet, or behavioural evaluation conducted by Woofland is preliminary in nature and based solely on information available at the time, including information provided by the owner.

A trial day or assessment does not constitute a guarantee of suitability, acceptance, ongoing participation, accommodation type, service level, environment, activity, or outcome. Dogs may behave differently in new environments, group settings, indoor or outdoor facilities, transport, excursions, or mixed-use locations.

Acceptance of a booking, confirmation of services, or admission of a dog does not create any obligation on Woofland to continue providing services and does not limit Woofland’s rights under these Terms.

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2. Compliance with Laws

Woofland operates in accordance with applicable New Zealand laws, including the Dog Control Act and the Animal Welfare Act. Any incidents involving a dog will be managed in accordance with these laws.

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3. Right to Refuse, Withdraw, or Terminate Services

Woofland reserves the sole and absolute discretion to accept or refuse any booking, dog, or service request.

Woofland may, at any time and without prior notice, refuse admission, withdraw acceptance, suspend services, terminate services, change accommodation, restrict activities, alter supervision levels, or require immediate collection of a dog, whether before or after acceptance or check-in, for any reason Woofland considers appropriate.

Such decisions do not constitute a breach of contract or a failure to provide services with reasonable care and skill.

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4. Acknowledgement of Risks and Limitation of Responsibility

By enrolling a dog, the owner acknowledges and accepts the inherent risks associated with dog care services, including but not limited to interaction with other dogs, group dynamics, behavioural incidents, escape or attempted escape, illness or infection, ingestion of foreign or harmful items, transport-related incidents, and indoor, outdoor, mixed, or off-site environments.

Woofland is not responsible for injury, illness, loss, or damage to personal belongings, food, medication, or equipment provided by the owner.

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5. Owner Liability for Damages

The owner is responsible for all costs, losses, damages, veterinary expenses, medical expenses, or third-party claims arising from injury or damage caused by or to their dog during attendance or participation in any Woofland service.

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6. Behavioural Disclosure

Owners must disclose any behavioural history or changes that may affect care, including aggression, anxiety, escape behaviour, resource guarding, or other relevant issues. Failure to disclose may result in refusal, withdrawal, additional charges, or immediate collection.

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7. Exercise, Activities, and Environments

Dogs may participate in indoor activities, outdoor activities, pack walks, excursions, farm visits, nature visits, or mixed environments. Owners acknowledge and accept the inherent risks associated with all such activities regardless of location.

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8. Escape Risk

Despite reasonable precautions, dogs may escape from facilities, vehicles, or during activities. The owner acknowledges and accepts this risk.

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9. Dog Interactions and Fights

Dogs are supervised in accordance with Woofland’s operational practices. In the event of a dog fight or injury, dogs will be separated and appropriate action taken. All veterinary and related costs are payable by the owner.

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10. Harmful Ingestion

Despite checks and supervision, dogs may ingest harmful items. Woofland may seek veterinary care where required. All associated costs are payable by the owner.

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11. Unwanted Behaviours

If a dog develops unwanted behaviours, Woofland may modify care arrangements, restrict activities, apply special care charges, or require collection.

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12. Transport Services

Transport services are provided at the owner’s request or as part of a booking. Risks associated with transport are accepted by the owner.

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13. Pick-Up and Drop-Off No-Show

Failure to make a dog available at the agreed time and location constitutes a no-show. Full service fees and any additional costs incurred may apply.

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14. Walking Dogs Outside Woofland Property

Woofland may, at the owner’s request, where included as part of a booking or service, or where Woofland considers it appropriate, walk dogs outside Woofland premises, including on public footpaths or surrounding areas. All such walks are conducted on leash unless otherwise agreed.

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15. Grooming, Hygiene, Odour, Parasites, and Infection

Dogs must be presented in a clean and hygienic condition, free from strong or offensive odours, visible parasites, unmanaged infections, excessive soiling, or biosecurity risks.

Woofland may provide or arrange grooming, parasite treatment, hygiene management, infection control, isolation, or cleaning where required. All associated costs are payable by the owner and are non-refundable.

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16. Biosecurity Measures

Woofland may isolate, restrict movement, refuse entry, or require immediate collection of any dog where there is a suspected or confirmed disease, parasite, or biosecurity risk. Decisions made under this clause are final.

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17. Health, Vaccinations, and Medication

Dogs must be fully vaccinated at all times. Woofland does not track, update, or remind owners of vaccination schedules. Responsibility rests solely with the owner.

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18. Veterinary Authority and Emergency Care

The owner authorises Woofland to act in the dog’s best interests in urgent or emergency situations, including arranging veterinary treatment, transport, isolation, or other care as deemed necessary. All associated costs are payable by the owner.

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19. Failure to Collect

If a dog is not collected within a reasonable time after services end and the owner cannot be contacted, Woofland may continue care, arrange alternative accommodation, or take reasonable action for the dog’s welfare. All costs incurred are payable by the owner.

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20. Operating Hours

Operating hours and service times are as published or advised. Additional charges may apply outside standard hours.

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21. Payment Terms

All fees must be paid in advance or as agreed. Late payments may incur additional fees and collection costs.

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22. Cancellation Policy

Daycare bookings made as one-off sessions or sessions booked under an existing pre-purchased package may be cancelled or rescheduled without a cancellation fee. No refunds are provided for unused or remaining sessions in any pre-purchased packages. Refunds for one-off daycare bookings or multiple session bookings (excluding packages) may be considered on a case-by-case basis at Woofland’s discretion.

For boarding, accommodation, and multi-day services, cancellations made within seven (7) to two (2) days prior to the scheduled check-in date will incur a cancellation fee of fifty percent (50%) of the total booking value. Cancellations made within two (2) days of the scheduled check-in date, or failure to attend, will be charged in full. Once a booking has commenced and the dog has checked in, no refunds, credits, or price adjustments will be provided for early pick-up, shortened stays, unused days, or voluntary withdrawal from services for any reason.

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23. Personal Items

Woofland is not responsible for loss or damage to personal items provided by the owner, including beds, collars, leads, toys, or clothing.

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24. Behavioural Guidance Disclaimer

Any behavioural guidance or feedback provided by Woofland is observational only and does not constitute professional behavioural, training, or veterinary advice.

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25. Media Use

Woofland may take and use photos or videos of dogs for promotional purposes unless the owner opts out in writing.

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26. Confidentiality and Data Protection

Woofland uses third-party systems for email, website, and CRM services. Woofland is not responsible for breaches arising from third-party platforms.

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27. Events Beyond Woofland’s Control

Woofland is not responsible for failure or delay in providing services due to events beyond its reasonable control, including extreme weather, natural disasters, power or water outages, road closures, biosecurity events, or government or council actions.

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28. Consumer Guarantees Act

Nothing in these Terms limits or excludes any rights the owner may have under the Consumer Guarantees Act 1993 where such rights cannot lawfully be excluded.

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29. Amendments

Woofland may amend these Terms at any time. The current version available on the Website applies.

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30. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid.

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31. Governing Law

These Terms are governed by the laws of New Zealand.

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32. Acceptance

By using Woofland services, the owner confirms acceptance of these Terms and Conditions.

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Contact:

For any questions or concerns regarding these Terms, contact info@woofland.co.nz.